What happens to your details.

When you use the callback form, we receive:

• your name
• your mobile number
• the services you ticked, if any
• your business name, if you add it
• anything you write in the message box

To keep spam out, we also record when the form was sent, the type of browser you used, and a scrambled code made from your internet (IP) address rather than the address itself.

So we know which of our ads or links brought you here, we also record the page you landed on, the website that sent you (its name only, such as google.com) and any campaign tags in the link you clicked. We never record the full address of the page you came from.

If you call or text us instead, we only have what you tell us and the number you call from.

So we can call you back about what you asked for and give you a quote. We don't use it for anything else.

Only the team at House of Socials: Annisha and AK.

We don't sell, rent or trade your details, and we don't pass them on to anyone else unless the law requires us to.

Your enquiry is saved on the server that runs this website. Our web host stores that information for us as part of running that service.

Only as long as we need it: to get back to you and, if we end up working together, as part of our client records. If we don't end up working together, we delete it once it's no longer needed. You can ask us to delete it sooner at any time.

This website doesn't use analytics or advertising trackers, and it doesn't set cookies while you browse it.

Some websites we build for our clients show that business's Google reviews. To do this we use Google's official Business Profile API through our Google sign-in app, House of Socials. Nothing is copied by hand or scraped from Google Maps.

How access is given. Someone who manages the business's Google listing (usually one of us, added by the business as a manager) opens that website's private connection page, signs in with Google and approves access. Nothing is read before that approval.

What we read. Google's permission for business listings also allows managing them, but our websites only read. They read the list of business accounts and listings the signed-in account manages (names and listing details only), to find the right listing. Then they read that listing's reviews:

• each reviewer's public Google name, or "A Google user" when the review is anonymous
• on some websites, the link to the reviewer's public Google profile photo
• the star rating and the words of the review
• when the review was written and whether it was edited
• the listing's average rating and total number of reviews

We don't ask for, and never see, the signed-in person's email, contacts or any other Google data. We never post, reply to, edit or delete anything on Google.

How it's used. Only to show that business's own reviews on that business's own website, newest first. We don't hide reviews because of their rating. We don't sell this information, use it for advertising or use it for anything else.

Where it's kept. On the server that runs that website, in a private area the public can't open:

• the lasting permission Google gives us (a "refresh token"), stored encrypted
• which listing to read
• a copy of the reviews, the average rating and the total
• when the last update ran, and any error messages

The short-lived key Google issues for each update is used and then discarded, never saved. The permission is never shown on the website or sent anywhere except to Google. The reviews themselves are public on Google and are shown publicly on the business's website. The web host that runs the website stores these files for us as part of running it.

How it stays up to date. The website refreshes its copy from Google regularly, about every 30 to 60 minutes, and each refresh replaces the previous copy, so new, edited and removed reviews follow automatically. It isn't instant. If the website can't reach Google, it stops showing the reviews within seven days at most.

Disconnecting. The business, or we on its behalf, can disconnect at any time from the website's connection page. That deletes the stored permission and the copy of the reviews from the server. Anyone who approved access can also remove it at any time in their Google Account, under Third-party apps and services (opens in a new tab). After that the website can't read the reviews any more and stops showing them within seven days at most. Or ask us and we'll do it for you.

Our use of information received from Google APIs follows the Google API Services User Data Policy (opens in a new tab), including the Limited Use requirements.

Call or text either of us and we'll sort it out. We may need to check it's really you first.

Tell us first and we'll do our best to fix it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au (opens in a new tab).